COVID Safety Measures & FAQs

COVID Safety Measures & FAQs

General

What safety and sanitation measures are in place for visitors?   

To ensure the safety of our staff and visitors, the DMA has implemented a range of  health and sanitation guidelines and protocols, including:

  • A thorough cleaning and sanitization of all public spaces, particularly high-touch areas (for example, bathrooms, elevators, door handles, railings), is performed multiple times per day. Anti-microbial tape has been added to high touch surfaces including but not limited to, building entry/exit door handles, restroom door and flush handles, elevator buttons (where practical) and other surfaces as appropriate.The Museum also brings in a significant amount of outside air. We use high-efficiency particulate air (HEPA) filters for both our pre-filters and main filters throughout the facility.

  • All visitors aged 10+ and employees are required to wear face masks while visiting the Museum. The DMA will provide face masks to visitors without one. Refusal to wear a face mask will result in denial of entry to the Museum. 

  • Visitors aged 10+ will be required to scan their temperature. Visitors with temperatures over 100.4 degrees will be asked to submit to additional temperature scans and may be denied entry if subsequent scans do not meet entry criteria. Hand scanners are available to accommodate accessibility.

  • Visitor entry to the Museum is limited to the north entrance to control traffic flow. Visitors may depart the Museum from any of the building entries.

  • To help limit crowds and enforce social distancing guidelines, visitors are required to reserve free general admission tickets online prior to arrival. 

  • Guests not from the same household should remain at least six feet from other guests at all times. 

  • Walk-up ticket requests may be accommodated on a case-by-case basis.     

  • Hand sanitizing stations have been placed throughout the Museum, including at the entrance, where guests are required to sanitize their hands upon entry to the Museum.    

  • Plexiglas barriers have been installed at Guest Services Desks.      

  • When inside the Museum, the use of stairs is recommended where feasible.   

  • Elevators have limited capacity based on square footage. Riders must maintain social distance.   

  • Limited seating is available inside the galleries and is cleaned and sanitized frequently.   

  • The DMA requires cashless transactions. Contactless payment for all transactions has been implemented.

How can I know it will be safe to visit?  

The health and safety of our staff, visitors, and community is the DMA’s first priority. With many new and enhanced procedures and protocols in place, our goal is to provide a safe and welcoming experience for all who wish to visit the Museum. Of course, visiting any public space is a personal decision that must be made with an individual’s own health and comfort level in mind, but we look forward to welcoming visitors inside our galleries as soon as they feel ready to do so. 

Why are you requiring that visitors wear masks?   

In accordance with CDC recommendations, we require all Museum staff and visitors to wear masks or face coverings while inside the Museum. If you do not have a mask or face covering, the Museum will provide you with one upon arrival. This is one of many measures we have in place to protect the health and safety of our staff and patrons, and we ask for your cooperation. Visitors who refuse to wear a mask will be denied entry into the Museum. In addition, we encourage everyone to continue washing their hands and use sanitizer when soap and water are not available, and to maintain appropriate social distance from other patrons and staff while in the Museum. We also ask staff and visitors to remain at home if they are showing any symptoms of COVID-19.  

Do you have hand sanitizing stations? How many/where?   

Yes, hand sanitizing stations are provided throughout the Museum. Visitors will be requested to use hand sanitizer upon entry to the Museum and before and after touching frequently touched surfaces (for example, elevators, door handles, and railings). 

How frequently are you cleaning the Museum? What about high-trafficked spaces? What about elevators and door handles?    

A thorough cleaning and sanitization of all public and back-of-house spaces is performed daily. Restrooms are cleaned three times a day and high-touch areas (for example, elevators, door handles, and railings) are cleaned four times per hour.   

Will Museum hours differ?    

Yes. The Museum is closed Monday and Tuesday. The Museum is open to the public Wednesday through Friday from 11:00 a.m. to 5:00 p.m., Saturday from 11:00 a.m. to 7:00 p.m., and Sunday from 11:00 a.m. to 5:00 p.m.

Specific Policies

Do you have contactless payment?   

Yes. No cash transactions will be accepted.  

Are you enforcing that visitors wear masks?   

In accordance with CDC recommendations, we require all Museum staff and visitors to wear masks or face coverings while visiting the Museum. We ask for your cooperation so we can help ensure the health and safety of everyone that enters our building. If you do not have your own mask or face covering, we are happy to provide one for you. Visitors who refuse to wear a mask will be denied entry to the Museum.    

How will you enforce social distancing in the galleries and interior spaces?   

The Museum has instituted a number of protocols to ensure visitors and staff can follow social distancing guidelines, including timed ticketing, capping the number of visitors on-site at any one time and within each gallery space, and installing signage and visual reminders throughout the Museum. We strongly encourage all visitors to abide by the CDC recommendations for the safety and well-being of all.  

How does timed ticketing work?   

While general admission to the DMA will remain free, to maintain a limited capacity and facilitate social distancing, a timed general admission ticket must be obtained online in advance of your visit. Once you have secured your general admission ticket, you will have the opportunity to add a ticket for the same day to any special exhibitions at an additional cost. 

How often will timed general admission and special exhibition tickets be released?

  • General admission tickets and special exhibition tickets will be released on the third Monday of every month for the upcoming month.  
  • Please reserve yours in advance, online.  

  • A very limited number of tickets are available on-site on a first-come, first-served basis.

  • Tickets may be presented in printed form or on a mobile device.  

Other institutions are not operating their shops  currently. Why are you?   

The number of people, inclusive of staff, allowed in the DMA Store at one time is limited to 10, and hand sanitizing stations are available. Contactless payment is required.  

Other institutions are not operating their food service  currently. Why are you?  

The Museum cafes are not resuming normal operations. The DMA Cafe offers limited to-go food items and seating options for dining.

What is your policy if a visitor or staff member notifies you that they have been exposed to COVID-19 and/or tested positive for COVID-19 during a period when they were present at the Museum?   

We will follow CDC, State of Texas DHHS, and Dallas County DHHS guidance and protocols. We will cooperate with federal, state, and local authorities to assist with contact tracing. Staff are required to stay home and notify their direct supervisor and Human Resources if they have been exposed to, exhibited symptoms of, or tested positive for COVID-19. In the event that the employee was at the Museum, we will notify any employees with whom they may have been in contact.  We will also notify any visitors, to the extent the Museum will be able to determine which visitors likely interacted with an exposed or infected employee.    

Will coat and bag check still be offered?  

No, not currently. Backpacks, briefcases, luggage, and other oversized items are prohibited in the building.     

Programming

Are there any on-site public programs and events?  

We are currently offering a limited number of small group public programs or events. These events are listed on the Museum events calendar along with virtual programming options. Second Thursdays and Late Nights are not being offered at this time but we look forward to phasing these programs back in as social distancing guidelines ease. In the meantime, we invite you to explore our online offerings, which include virtual activities, conversations with artists and curators, and more. To access these, visit virtual.DMA.org, sign up for the e-newsletter Museum Mondays, and connect with the DMA on Instagram, Twitter, and Facebook.    

Why are you not offering tours of the Museum? How can I learn more about the works on view during my  visit?  

To adhere to social distancing guidelines, we are not currently offering tours. We will begin to re-implement them as gathering and social distancing guidelines ease. We invite you to explore our digital resources at virtual.DMA.org, including virtual tours, behind-the-scenes videos, the Uncrated blog, online access to the complete collection, and additional resources for more context on the art on view.   

Is the Center for Creative Connections (C3) open? What activities are available for my  children?   

The Center for Creative Connections Gallery is open; however, due to their tactile nature, activities and interactives are unavailable until further notice. While we work on devising safe, accessible ways for our younger visitors to get hands-on at C3, we will continue to provide art-making activities through our #DMAatHome online offerings, which you can access by visiting virtual.DMA.org, signing up for the e-newsletter Museum Mondays, and connecting with the DMA on Instagram, Twitter, and Facebook.